Shipping Policy

Last Updated: August 17, 2026

At Carvalho Orders, we want your shopping experience to be simple, transparent, and stress-free. We work with trusted fulfillment partners to carefully process and ship your orders directly to you.

1. Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.

Please note that orders placed on weekends or holidays may begin processing on the next business day.

2. Shipping Times

Shipping times depend on the product's fulfillment location and your delivery destination.

For orders delivered within the United States:

• Products shipped from U.S. warehouses: approximately 2–5 business days

• Products shipped from overseas warehouses: approximately 5–10 business days

These delivery estimates begin after the order has been processed and shipped. Shipping times are estimates and are not guaranteed delivery dates.

Some products may have different shipping estimates. Where applicable, the estimated shipping time will be displayed on the product page or during checkout.

3. International Shipping

Carvalho Orders ships to selected international destinations.

International delivery times and shipping costs vary depending on the destination, product, shipping method, customs procedures, and fulfillment location.

Customers are responsible for providing an accurate and complete shipping address. Additional customs duties, taxes, or import fees may apply to international orders and, where applicable, are the responsibility of the customer.

4. Shipping Costs

Shipping charges are calculated and displayed during checkout based on the destination, products ordered, and available shipping options.

From time to time, Carvalho Orders may offer promotional free-shipping offers. Any applicable free-shipping promotion will be clearly displayed on our website.

5. Tracking Your Order

Once your order has shipped, we will provide tracking information when it is available.

Please allow some time for the tracking information to update after your order has been shipped. Tracking updates may occasionally be delayed while your package moves between fulfillment facilities or shipping carriers.

6. Delayed or Lost Packages

While we work with reliable fulfillment and shipping partners, occasional delays may occur due to weather, carrier disruptions, customs processing, holidays, incorrect addresses, or other circumstances outside our control.

If your order appears to be significantly delayed or has not arrived within the expected delivery window, please contact us with your order number so we can assist you.

If a package is marked as delivered by the carrier but you cannot locate it, please first check with household members, neighbors, and your local delivery location. You may also contact the shipping carrier directly.

7. Incorrect Shipping Address

Customers are responsible for providing the correct shipping information at checkout.

If you notice that your shipping address is incorrect, please contact us as soon as possible. We will do our best to update the address before the order is processed.

Once an order has been processed or shipped, we may not be able to change the delivery address.

Carvalho Orders is not responsible for packages delivered to an incorrect address provided by the customer.

8. Multiple Products in One Order

If you purchase multiple products, your items may be shipped separately depending on their availability and fulfillment location.

This means you may receive multiple packages for a single order, and each package may have its own tracking information.

You will not be charged additional shipping fees simply because your order arrives in multiple packages unless otherwise stated at checkout.

9. Customs, Duties & Taxes

For international orders, customs duties, import taxes, or other fees may be imposed by the destination country.

These charges are determined by the destination country's customs authorities and are not controlled by Carvalho Orders.

Where applicable, the customer is responsible for any customs duties, taxes, or import-related charges associated with the delivery.

10. Changes to This Shipping Policy

Carvalho Orders reserves the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page with the updated date.

Contact Us

If you have questions about your order or our shipping policy, please contact us:

Carvalho Orders
Email: carvaorders2026@gmail.com

We are happy to help with your order and shipping questions.